Comments on: The Rare Art of Customer Delight http://www.robinsharma.com/blog/03/customer-delight/ Sun, 19 May 2013 09:22:07 +0000 hourly 1 http://wordpress.org/?v=3.4.1 By: Mikel Songy http://www.robinsharma.com/blog/03/customer-delight/comment-page-1/#comment-88440 Mikel Songy Wed, 01 May 2013 06:27:18 +0000 http://www.robinsharma.com/blog/?p=2587#comment-88440 Hello there! I know this is slightly off topic but I became wondering which internet platform are you making use of for this website? I'm getting fed up of WordPress because I've had problems with hackers and I'm searching at alternatives for another platform. we would feel fantastic if you could aim me personally within the direction of a good system. Hello there! I know this is slightly off topic but I became wondering which internet platform are you making use of for this website? I’m getting fed up of WordPress because I’ve had problems with hackers and I’m searching at alternatives for another platform. we would feel fantastic if you could aim me personally within the direction of a good system.

]]> By: services search ppc http://www.robinsharma.com/blog/03/customer-delight/comment-page-1/#comment-87311 services search ppc Wed, 10 Apr 2013 04:16:09 +0000 http://www.robinsharma.com/blog/?p=2587#comment-87311 What's up, after reading this remarkable paragraph i am as well delighted to share my familiarity here with colleagues. What’s up, after reading this remarkable paragraph i am as well delighted to share my familiarity here with colleagues.

]]> By: Iliana http://www.robinsharma.com/blog/03/customer-delight/comment-page-1/#comment-86854 Iliana Sun, 31 Mar 2013 16:08:58 +0000 http://www.robinsharma.com/blog/?p=2587#comment-86854 Thank you for the wisdom and advise! Thank you for the wisdom and advise!

]]> By: Ashwani http://www.robinsharma.com/blog/03/customer-delight/comment-page-1/#comment-86178 Ashwani Wed, 20 Feb 2013 09:48:13 +0000 http://www.robinsharma.com/blog/?p=2587#comment-86178 . CHANGE CHANGE CHANGE I Love you all .
CHANGE CHANGE CHANGE I Love you all

]]> By: Shivani Chouhan http://www.robinsharma.com/blog/03/customer-delight/comment-page-1/#comment-73802 Shivani Chouhan Mon, 16 Jan 2012 07:45:06 +0000 http://www.robinsharma.com/blog/?p=2587#comment-73802 This is a wonderful article. Really helpful for business ppl to correlated the saying"As you sow, so shall u reap". Every business can create wonderfull opportunities for growth even in worse situattion. In this Articel i have learned that iys the Heartily Care for customers which makes them happy.. Gratitude is the key for Winning Every Situation....Really Wonderful Article. This is a wonderful article. Really helpful for business ppl to correlated the saying”As you sow, so shall u reap”. Every business can create wonderfull opportunities for growth even in worse situattion. In this Articel i have learned that iys the Heartily Care for customers which makes them happy.. Gratitude is the key for Winning Every Situation….Really Wonderful Article.

]]> By: Michael Wallace http://www.robinsharma.com/blog/03/customer-delight/comment-page-1/#comment-72607 Michael Wallace Sat, 17 Dec 2011 13:48:02 +0000 http://www.robinsharma.com/blog/?p=2587#comment-72607 Is it ok if I quote your article in my monthly newsletter? I would think this article suits my topic perfectly. Well ya, thanks for posting this article. Is it ok if I quote your article in my monthly newsletter? I would think this article suits my topic perfectly. Well ya, thanks for posting this article.

]]> By: Kari Vardøy http://www.robinsharma.com/blog/03/customer-delight/comment-page-1/#comment-58123 Kari Vardøy Fri, 25 Mar 2011 09:45:48 +0000 http://www.robinsharma.com/blog/?p=2587#comment-58123 Hi Robin & all readers of this post. I just read this article, and found it to be perfect to share with you; simply FANTASTIC... http://www.stumbleupon.com/su/2p248X/gizmodo.com/5731946/pilot-stops-plane-for-family-of-murdered-son Have a Wonderful Friday & a Great weekend, with Love - Kari Hi Robin & all readers of this post.

I just read this article, and found it to be perfect to share with you; simply FANTASTIC…

http://www.stumbleupon.com/su/2p248X/gizmodo.com/5731946/pilot-stops-plane-for-family-of-murdered-son

Have a Wonderful Friday & a Great weekend,

with Love – Kari

]]> By: Sai http://www.robinsharma.com/blog/03/customer-delight/comment-page-1/#comment-57589 Sai Thu, 17 Mar 2011 08:35:53 +0000 http://www.robinsharma.com/blog/?p=2587#comment-57589 The gist of the post sort of reflects the attitude of a well known hotel chain that I recently chose for my stay. Using all types of, what I call bingo words, the sales person convinced me to book a room in the "Executive Floor" of this hotel. Though she warned me that there was construction going on at the hotel, what she didn't tell me was that there would be construction work being done in the same building where I was assigned a room. What was supposed to be a vacation turned into a nightmare! I didn't complain about any of this to the onsite manager as my attempts would've been futile. Later I received an email for a customer satisfaction survey and I let them have it! The manager got back to me offering an invitation to return for a complimentary stay, which of course was a very nice gesture. I had made it clear in my communication with the manager that if the hotel was trying to pull off any gimmick then spare me the trouble and save themselves the time. Lo and behold I receive a letter for a complimentary stay that would be valid only till February 29, 2011 and the letter was postmarked 03/01/2011. THAT is what got me really ticked off and it was adding insult to injury. I sent them a response but its been close to 2 weeks and i'm yet to receive any kind of communication. If the founder of this chain were in existence today I'm pretty positive that half the staff at the location in question would've been fired, or maybe not, depending on whether he was a LWT or a Leader Who just loves Titles... Thanks for sharing your experience Robin, Cheers, Sai The gist of the post sort of reflects the attitude of a well known hotel chain that I recently chose for my stay. Using all types of, what I call bingo words, the sales person convinced me to book a room in the “Executive Floor” of this hotel. Though she warned me that there was construction going on at the hotel, what she didn’t tell me was that there would be construction work being done in the same building where I was assigned a room. What was supposed to be a vacation turned into a nightmare! I didn’t complain about any of this to the onsite manager as my attempts would’ve been futile.

Later I received an email for a customer satisfaction survey and I let them have it! The manager got back to me offering an invitation to return for a complimentary stay, which of course was a very nice gesture. I had made it clear in my communication with the manager that if the hotel was trying to pull off any gimmick then spare me the trouble and save themselves the time. Lo and behold I receive a letter for a complimentary stay that would be valid only till February 29, 2011 and the letter was postmarked 03/01/2011. THAT is what got me really ticked off and it was adding insult to injury.

I sent them a response but its been close to 2 weeks and i’m yet to receive any kind of communication. If the founder of this chain were in existence today I’m pretty positive that half the staff at the location in question would’ve been fired, or maybe not, depending on whether he was a LWT or a Leader Who just loves Titles…

Thanks for sharing your experience Robin,
Cheers,
Sai

]]> By: Dheeraj Srivastava http://www.robinsharma.com/blog/03/customer-delight/comment-page-1/#comment-57410 Dheeraj Srivastava Sun, 13 Mar 2011 19:05:03 +0000 http://www.robinsharma.com/blog/?p=2587#comment-57410 Dear Robin, I worked for a good long years in Hospitality Industry. There Customer is Guest and he is treated the very best. Dear Robin,

I worked for a good long years in Hospitality Industry. There Customer is Guest and he is treated the very best.

]]> By: yasmeen http://www.robinsharma.com/blog/03/customer-delight/comment-page-1/#comment-57303 yasmeen Fri, 11 Mar 2011 12:35:26 +0000 http://www.robinsharma.com/blog/?p=2587#comment-57303 Hi Just want to say that today people take other people for granted and instead of providing a good service for all the times due to which they are most recognised people think that their customers will never leave them. may be some wont but many will. I think the best they could have done was to just say sorry. It is a small word but it will always leave an impact on the people when you truly are trying to deliever what you feel. Customers are important because they are the main source for success or faluire of business as they will give in end what all business wants. It do depend upon comapny how to get more customers and to satisfy the people who always trust them. trust is important. Hi
Just want to say that today people take other people for granted and instead of providing a good service for all the times due to which they are most recognised people think that their customers will never leave them. may be some wont but many will. I think the best they could have done was to just say sorry. It is a small word but it will always leave an impact on the people when you truly are trying to deliever what you feel. Customers are important because they are the main source for success or faluire of business as they will give in end what all business wants. It do depend upon comapny how to get more customers and to satisfy the people who always trust them. trust is important.

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