Archive for the ‘Business’ Category

Managing Change: Transforming a Hard Day into a Great One

Tuesday, June 18th, 2013

By Robin Sharma
Author of the #1 International Bestseller “The Leader Who Had No Title”

Last week, some smart soul on Twitter asked me to share my thoughts and strategies on turning a so-called “bad day” into a positive one. So he could show leadership versus victimhood. And focus on opportunities versus stay stuck on problems.

Excellent request. Ready to reply. Thank you for asking.

The first idea I’ll suggest is that there’s really no such thing as a “bad day”. (I still adore Nietzsche’s genius line: “What doesn’t kill us makes us stronger.”)

Everything that we experience serves our growth + expansion + progress + excellence. Hard times deliver a relentless stream of rich gifts that–properly leveraged–makes us smarter/faster/tougher. And infuse even more success and excellence into your life.

These gifts include:

– insight and understanding
– mental and emotional strength
– greater levels of creativity and ingenuity
– all-new levels of wisdom + knowledge
– the confidence delivered via experience
– higher levels of leadership mastery
– humility and larger humanity

But, of course, The Blessings Within Adversity are easy to forget. We all have days that frustrate and discourage and irritate us. We all encounter moments that knock us off our game–and diminish our confidence and self-faith. That’s just part of the leadership and life ride you and I are privileged to be on. Part of being a human being. And aiming for rare-air.

When faced with a challenging day, many people play the victim. They crumble into retreat, blame conditions and other people and believe they are powerless. But giving away your power is excusing yourself. And no victim ever changed the world.

You’re different: a game-changer + exceptional producer + a true leader. So to keep you focused on getting giant things done and staying at your finest on even the most difficult of days, please remember these 6 practical ideas:

  1. All progress is messy. The very nature of any type of growth (business or health or personal or inner, for example) means you’ll experience disruption, confusion and what appears to be difficulty. Just keep in mind that problems are progress in wolf’s clothing. And that rather than going backward, your challenges are actually showing you you’re moving ahead. Brilliantly.

  2. Think Like An Entrepreneur. No matter what you do for a living, embracing the mindset of an entrepreneur will serve you well. Entrepreneurs get that the only way to win is to hunt for the opportunity amid adversity. They get that what makes the best the best is not how you perform when all’s going well but how masterfully you show up when everything’s falling apart.

  3. Keep Perspective. Here’s a good question to ask yourself on a bad day: “Has anyone died here?” Or simply remember that if you’re healthy + have work that matters + people who love you + a roof over your head, you’re a seriously fortunate person. I guess what I’m suggesting is that gratitude is the antidote to frustration. And that maintaining perspective in times of crisis is a beautiful leadership move.

  4. Manage Your Mindset. Related to keeping perspective is protecting your mindset (mindset’s even more valuable than IQ to do world-class work and create a life you love). On a challenging day, it’s so easy to start wallowing in self-pity, focusing on what isn’t working and getting messed up with negative thinking. So–instead–I encourage you to maintain “a pristine bubble of total focus on your most valuable opportunities.” Stop watching the news. Block out the noise of the naysayers (critics are just dreamers gone scared). Clear out any toxicity and get busy achieving giant results.

  5. Fuel You. Your productivity, performance and success are a direct reflection of what’s going on in your inner life. The doorway to success opens inward–not outward as the dominant messaging of society suggests to you. So–on a turbulent day–take great care of your “inner assets”. Go for a run. Eat like a nutritionist. Write in your journal. Connect with nature. Read the autobiographies of your heroes. Get some rest. Breathe.

  6. Stay Centered on Your Personal Everest. Here’s a quote from Leonardo Da Vinci that’s served me well over my 16 years as a leadership advisor to The FORTUNE 500 and top entrepreneurs: “Fix your course on a star and you’ll navigate any storm.” The key to staying strong and passionate is having a ridiculously clear mission and purpose (a vague vision delivers vague results). Know your mountaintop. Be monomaniacally focused on breathtakingly exciting goals. Then, when a hard day hits, you’ll take the knock. But keep on going. With greater conviction than ever before.

I celebrate your success. And honour your talents. Keep Leading Without a Title. And go make awesome things happen! Please.

Your fan always,

P.S. For the first time in a year, I’m making a limited number of memberships to my famous 21 day online program for ultra-achievement and living a life you love available. The Robin Sharma Success System has helped THOUSANDS of people just like you defeat their fears, achieve giant goals and enjoy more happiness than they could ever have imagined.

If you’re ready for some DRAMATIC and LASTING improvements in your mindset, energy levels, productivity, performance, financial life and overall happiness, then – seriously – you truly cannot afford not to try this 21 day online Success System.

It comes with 100% money back guarantee so you have absolutely nothing to lose and the life you have always wanted to live to gain.

I’ll be closing doors soon so snap up one of the limited memberships now

Ok. That’s it for now. Go do something great today. Please.

The 10 Best Personal Development Books?

Saturday, May 11th, 2013

By Robin Sharma
Author of the #1 International Bestseller “The Leader Who Had No Title”

Greetings from New York City.

Just did a light run through Soho (exercising FIRST thing in the morning has been such a game-changer). You owe it to yourself to try it for 7 days.

Now I’m settled into creative mode. Great Colombian coffee. Book-filled room. Fresh flowers. (Another tip: your environment dramatically influences your creativity).

So, I wanted to share some more good information with you in my ongoing OBSESSION to help you Lead Without a Title + build out a life THAT MAKES HISTORY.

I’m often asked which books are most transformational for people like us who want to do fantastic work and lead our best lives.

So here are 10 of the best. Read them. Share them. Study them. LIVE them…

  1. Jonathan Livingston Seagull. By Richard Bach.

    With lines like: “Don’t believe what your eyes are telling you. All they show is limitation,” this book will move you deeply. I re-read it in Thailand. Still amazingly good.

  2. Think and Grow Rich. By Napoleon Hill.

    Fantastic book. Not so much about financial wealth as it is about the making of a rich life. You’ll learn how important it is to have a burning desire (this galvanizes your focus and causes the release of your creativity) + the imperative of setting clear goals + the value of “a mastermind alliance”. This book truly changed my life when I was starting out as a self-published author with nothing but a dream in my hands. Times were tough. This book got me through.

  3. The Meditations of Marcus Aurelius. By–well, Marcus Aurelius.

    Marcus Aurelius was a warrior—who then became a Roman emperor. He wrote his lessons on greatness and a life well lived during a multi-year military campaign. Someone got his notes. And put it into this book. I go back to this book often. It strengthens my character. And resolve to help more people.

  4. Steve Jobs. By Walter Isaacson.

    One of the best books I’ve ever read. Period.

  5. Long Walk To Freedom. By Nelson Mandela.

    Nelson Mandela’s one of my heroes. Noble. Courageous. Focused. A visionary. If I could be 1/100 of who he is, I’d be overjoyed. This is his autobiography. You’ll walk with him through his days as a lawyer, his time as a disruptor, his prison years and his period as the positional leader of South Africa.

  6. Stop Acting Rich. By Thomas Stanley.

    Thomas Stanley became famous for “The Millionaire Next Door”. But this book–not so well known–is exceptional. He explains the concept of “The Glittering Rich”, shares how too many of us live beyond our means and how to create true financial freedom. Like most of the books I read, I listened to it.

  7. As You Think. By James Allen.

    Maybe 10 times. That’s at least how many times I’ve read this book. And like all great books, it seems better+wiser and deeper every time I read it. Of course, the book hasn’t changed. Just my ability to grasp the information. And understand the concepts. This book is all about the power of your daily thinking. And how it drives your life’s behavior. As you know so well: your behavior shows us your beliefs. And this awesome book will inspire you to build new ones.

  8. The Magic of Thinking Big. By David Schwartz.

    Uber-practical. Tons of value. Great concepts, like “Go Through Life First-Class.” Every student, teammate and human being should read this book (along with “How To Win Friends and Influence People” by Dale Carnegie–that work should also be on my list. True.).

  9. Talent is Overrated. By Geoff Colvin.

    Read this one a few years ago. Changed the way I viewed Genius. Confirms a lot of the work of exceptional performance researchers like the famed Anders Ericsson that talent is less about natural gifts and far more about devotion to a skill, relentless practice and patience. Another superb audiobook.

  10. Spark. By John Ratey.

    One of the best books I’ve read in years. I’m on my 3rd reading. Shares the latest (and so fascinating) research on how exercise transforms the brain, our performance, our productivity and even builds a new type of brain that is excellent at resisting stress. Please do your life a giant favor. And read this book. Today!

Ok. So there you go. Some of my favorite books. Go study them. And use them.

Please remember, ideas–flawlessly translated into reality are the keys to breathtaking success. And you becoming more of who you truly are.

Oh–and definitely make some time each day to read. Small little advances in your knowledge base lead to quantum improvements in your performance over time.

Thanks for making the time to read my posts. I work hard to make them valuable for you. So we get you to your best. Sooner versus later.

Be great. And dream even bigger. The world needs you to shine.

Speak soon,

The 50 Business + Life Lessons 2012 Taught Me

Saturday, December 29th, 2012

2012′s coming to a close. It was a hard year for people behaving as victims. And a superb year for people like you showing up as leaders (and world-builders).

I’m in reflection mode as I review the past 12 months, record what I learned in my journal and set precise and clear goals+plans for 2013.

I wanted to share 50 of my best lessons learned (or reinforced) from 2012. So here you go:

  1. Hard work is a force multiplier.

  2. Don’t participate in recessions.

  3. Exercising for 20 minutes first thing in the morning is a game-changer.

  4. If you’re not innovating daily, you’re on the path to obsolescence.

  5. If you want an A-Level company, you can’t afford to hire B-Level players.

  6. Procrastination is an escape mechanism for people scared to do their best work.

  7. Give your customers 10X the value they expect and they’ll tell everyone they know about you.

  8. Don’t do it if you’re not having fun.

  9. If you’re not scared a lot you’re not growing very much.

  10. Invest the time to create great social media content and your base will go global + viral.

  11. There’s never been a better time to be a social entrepreneur.

  12. It’s never been easier to be of service to a large amount of people (and few things are as rewarding).

  13. When no one else believes in your vision, you absolutely must stay true to your vision. (Have the guts to stay in the game far longer than makes any sense).

  14. The quickest way to build a superb business is to quickly develop the leadership potential of every teammate.

  15. A job is only a job if you choose to see your work as a job. All work is a noble sport. (The reality is all work is a chance to express your genius–and to inspire the world).

  16. People are craving transparency+authenticity and community. Give it to them.

  17. Creativity comes in seasons. There’s a time to harvest your ideas. And there’s a time to let the field sit fallow. (I’ve been working on integrating this lesson for years).

  18. Sometimes the most productive thing you can do is relax (When you relax, your brain shifts into alpha state–the time when million-dollar ideas present themselves).

  19. Change is hard at the beginning, messy in the middle and gorgeous at the end. (And without change, there is no progress).

  20. Someone’s going to win in your space. Why not you?

  21. 10X the size of your dreams because if you don’t, you’ll wish you did.

  22. Pursue excellence versus chasing perfection.

  23. Celebrate small wins and you’ll unleash a huge amount of momentum and positive energy.

  24. Learn for an hour a day, no matter what. That’s not a waste of work time. It’s a brilliant use of your work time because you’re paid to know more than anyone who has ever done your job.

  25. Why go for good at what you do when you can stand for iconic?

  26. Transform your fitness and you’ll transform your business.

  27. Delete victimspeak from your languaging. No more "I can’t" and "It’s not possible" and "It’s so hard." More "I will" and "This is awesome" and "What’s the opportunity here?"

  28. If you inspire one person each day, you’re day hasn’t been a waste. It’s been a blessing.

  29. Living in the past is disrespecting your future.

  30. Build an amazing career but enjoy your lifestyle along the way. What’s the point of becoming a business legend but a failed human being.

  31. Look people in the eyes when you talk to them. Smile at people when you see them. Say "please" to respect them. And "thank you" to appreciate them.

  32. Don’t be on time–Be early.

  33. The person who tries to do everything achieves nothing. Focus. Focus. Focus.

  34. Spend the first 90 minutes of your work day on real work versus fake work. (Another game-changing tactic that served me so very well in 2012).

  35. Spend time in silence each day. You’ll never do Jay-Z level work if you’re overstimulated by technology.

  36. Goal-setting is mission-critical. (Review your Big 5, quarterly goals and daily goals constantly).

  37. Your daily behavior broadcasts your truest beliefs.

  38. To have the results only 5% of businesspeople have, have the guts to do what only 5% of businesspeople are willing to do.

  39. World-class begins when you think you’ve done a great job but know you can do a better job.

  40. Remember that your greatest gift is so much stronger than your deepest fear.

  41. Everyone’s in Human Resources. And we are all paid to develop the talents of the people we work with.

  42. Mediocrity is a mindset. Avoid the mental viruses of negative people.

  43. Be the most honest person you know. It generally takes 30 years to build a fantastic reputation. And 30 seconds to lose it by a single silly move.

  44. Become a lion–not a sheep.

  45. People are always willing to pay for the best.

  46. The more devoted you become to serving others, the more your career begins to build itself.

  47. Problems come to test your commitment to your goals, hopes and dreams.

  48. As you become more successful, get more hungry.

  49. Join Traffic University. Use every possible moment in the car to upgrade your skills, polish your gifts and elevate your mindset.

  50. Use your life to make the world a better place.

I hope these 50 ideas have helped you. And I so hope I’ve been of service to you in your business and personal life this year. I enthusiastically wish you and those closest to you an even better year ahead. Let’s make it wow.

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How to Become a Merchant of Wow

Friday, December 14th, 2012

 

 

The Transcript of How to Become a Merchant of Wow

Hi, I’m here on the magnificent island paradise of Mauritius. It’s a gorgeous day. We’re ending out the tour, and I wanted to take you through some quick ideas on customer experience, actually, being a merchant-of-wow in the work that you do, based on where I am right now. I’m at a place called Shanti. It’s a resort. It’s from the Nira resorts here in Mauritius. I’m on this island paradise. Mauritius is just magnificent. I mean, just check out the surf over there and the food and the people and the culture and the beauty. On this resort everything is just OAD (obsessive attention to details). They want to get every little thing right.

I was talking to the general manager when I came in and he said, “It’s the little things that make the big experience.” I think one of the things I want to show you is… They told me when I checked in, because I was sort of blown away by a number of the little details and the culture of this property. I asked, “How do you get it done? How come everyone is so amazing, for example, in terms of treating the guests with such care?” One of the things they showed me… Hopefully, we’re going to get this on the video, but this is the uniform that a lot of the people who work here wear. You won’t believe this, but literally stitched right into the collar of the uniform – I hope you can see that – but it says, “Guest is God”. Some of their core values are stitched actually into the shirt so when you put on the shirt every morning, you remember the core values. Is that not unbelievable?

Look, inside one of the areas of the shirt “perfection”. Let’s see where else. Okay, you know what? This is incredible. If you look inside as you put on your sleeve, you see the word – everyone of us needs to see this every day. Look at that, “passion”. Remember that. Let’s see what’s on the inside of… Oh, look at this. The pocket, the pocket of the shirt the word, you see that? I hope you can, “trust” and then the other sleeve is what we’re all about, what leadership is all about, which is “service”.

Oh, I just want to show you one more thing. All the employees carry this little booklet, and it’s so well done, and in the booklet – you can see it right here. In the booklet, the key values that they want to live by and think by and brain tattoo into their mind set so they do genius level work in front of their customers every day are right in this booklet. Here are some of the things. Number one – I thought this was great – guests arrive as residents, leave as friends and return as family. Is that not amazing? How about this? Number three, the answer is yes; now tell me the question. What an incredible mind set for a hotel or for any business? When the customer asks the question or before the customer even asks the question, the answer is yes. Now tell me what you want. Phenomenal mind set. Number five, core value number five. Perfection is a passion for the details. Number seven is great. The culinary art is sacred. And then, finally, we are devoted, number ten, we are devoted to pleasure for our guests.

From beautiful Mauritius, some ideas and some innovation. Was that shirt idea not incredible? The bottom line is great customer experiences and great organizations don’t happen by luck, they happen by all of these little innovative ideas executed on with mono-maniacal perfection.

Thanks a lot from Mauritius. Bye-bye.

Robin Sharma

4 Tips to Build a Winning Team

Monday, October 29th, 2012

 

 

The Transcript of 4 Tips to Build a Winning Team

Hi, it’s Robin Sharma, the author of “The Leader Who Had No Title.” I would like to welcome you to this issue of Robin Sharma TV. Well this issue is all about four tips to build a winning team. I mean I’m here in Stockholm, Sweden. I’ve just had the pleasure of spending three and a half hours with almost 700 people, talking about Lead without title and Stockholm is a
gorgeous city that I finished the presentation and I went for a great ride and got to know the city even more, smelled the smells, got lost a little bit and really just savoured the moment on this tour. The tour started off in Dublin then went to Macedonia over to Stockholm, Paris tomorrow, then down to Mauritius.

But let me get right to the point. At the session after the event I had dinner with some of the executives, or lunch rather with some of the executives who had showed up at the Lead without a title presentation and one of the questions I got was how do you build a winning team? How do you
motivate your team? How do I get teammates who are inspired to wow they’re customers, to be great teammates, to do great work, to help me build a great company that does our part to change the world. Four specific tactics were my reply.

Number one. LBE; Lead By Example. So a lot of CEOs come to me and say, “Robin I’d like to have more engaged employees.” Well the real question is how engaged are you? A lot of CEOs come up to me or managing directors saying, “Robin I wish I had employees or teammates who work like Picasso painted.” And I look at them and I feel like saying “well do you work like
Picasso painted?” Lot of CEOs come up to me and say, “Robin you know I wish my teammates were more passionate about the work they do.” And I feel like saying “well how passionate are you?”

And so this force point is really this. Few things are as powerful as leading by example. If you want innovative employees, if you want excellent employees, if you want ethical employees, if you want passionate employees, if you want employees who win, then you be the change you want to see in your employees to sort of paraphrase what Gandhi said. So the first point is really, the game-changer is, lead by example. I mean you model the behaviour and the performance that you want your employees or the rest of the team to live and the more you do that, the more you will do whatever a leader without a title does, which is influence people.

Number two. The second thing I said to this executive if you want to have a winning team do what one of our clients, Ritz Carlton does every morning. Before the door is opened up for the hotel, they have a huddle and there are a few things they do. In that huddle, they talk about one of the Ritz Carlton values. They just talk about one of the core values. You know maybe it’s customer wow and they talk about what it looks like, what it means and that simply just reinforces that key value in the minds of the team first thing in the morning. Second thing they do, they come up with a customer service story. You know one employee at Ritz Carlton doing something that made a huge difference in the life of a guest. Then another thing they do is they celebrate birthdays, something human. So the second tactic for building a winning team, a morning huddle. Do it from maybe 9:00 to 9:15 everyday. Pick a value you want to coach your team on. Pick a story that you want to inspire them on and then celebrate your team because as we know the team that celebrates together is the team that wins together.

Third tactic; coaching. Well we could spend a whole session here on Robin Sharma TV talking about coaching, but really your job as a leader is to grow more leaders. Your job as a leader is to inspire your team to do work they never thought they could do. Your job as a leader is to leave a trail of leaders behind you.

So the third tactic, the third tactic to building a winning team is find some time everyday, even if it’s 3 minutes, to coach someone on your team. And don’t say “you did something wrong”, say “I have an opportunity for you to get to your next level of wow.” Build a coaching organization where literally part of the culture is you developing talent, coaching talent. I
mean here’s what the latest researches say. The number one thing your talent wants is to be coached, to be developed, to do challenging work. It’s not money. They want to do work that matters and it’s your job to coach them everyday, to develop them, and help them get to the highest point of their own abilities.

Then the fourth tactic that I want to share with you to build a winning team is to have fun. I remember having dinner with a billionaire. He built a fantastic technology company. I said what was the single most important thing you did to build a world class organization, and a winning team and he said, “Robin, the company that celebrates together is the company that stays together.” And he called it shared human moments. We’re in a world right now with all the technology that’s out there, where your teammates are craving community. They’re craving human connections.

So find some time to have pizza lunches together or find some time to go to a restaurant together. Find some time to maybe go for a run together, and don’t talk about business. Have fun together. Have fun with your team. Laugh as a team. Get to know them as human beings. Get to know their family. Get to know their hopes and their dreams. The more you can connect with human beings at a very deep human level, the more they’re going to come back to the office and they’re going to like you, and they’re going to trust you, and they’re going to listen to you. They’re going to buy into your version because they truly care.

Those are four specific tactics to help you build a winning team because as you know so well, if you don’t understand people, you don’t understand business and the bigger your dream, the more important your team. So take the time to develop a great team.

If you want more tactics on high performance team building or peak performance or leadership or productivity or if you just want to get more inspired, go on over right now to robinsharma.com. You can grab a copy of my 120 page e-book. It’s helped people from around the world, get some game-changing results as my gift to you for free. I will see you again in the next issue of Robin Sharma TV. Thank you for watching. All the best to you. Bye bye.

Robin Sharma