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The Transcript of 4 Tips to Build a Winning Team
Hi, it’s Robin Sharma, the author of “The Leader Who Had No Title.” I would like to welcome you to this issue of Robin Sharma TV. Well this issue is all about four tips to build a winning team. I mean I’m here in Stockholm, Sweden. I’ve just had the pleasure of spending three and a half hours with almost 700 people, talking about Lead without title and Stockholm is a
gorgeous city that I finished the presentation and I went for a great ride and got to know the city even more, smelled the smells, got lost a little bit and really just savoured the moment on this tour. The tour started off in Dublin then went to Macedonia over to Stockholm, Paris tomorrow, then down to Mauritius.
But let me get right to the point. At the session after the event I had dinner with some of the executives, or lunch rather with some of the executives who had showed up at the Lead without a title presentation and one of the questions I got was how do you build a winning team? How do you
motivate your team? How do I get teammates who are inspired to wow they’re customers, to be great teammates, to do great work, to help me build a great company that does our part to change the world. Four specific tactics were my reply.
Number one. LBE; Lead By Example. So a lot of CEOs come to me and say, “Robin I’d like to have more engaged employees.” Well the real question is how engaged are you? A lot of CEOs come up to me or managing directors saying, “Robin I wish I had employees or teammates who work like Picasso painted.” And I look at them and I feel like saying “well do you work like
Picasso painted?” Lot of CEOs come up to me and say, “Robin you know I wish my teammates were more passionate about the work they do.” And I feel like saying “well how passionate are you?”
And so this force point is really this. Few things are as powerful as leading by example. If you want innovative employees, if you want excellent employees, if you want ethical employees, if you want passionate employees, if you want employees who win, then you be the change you want to see in your employees to sort of paraphrase what Gandhi said. So the first point is really, the game-changer is, lead by example. I mean you model the behaviour and the performance that you want your employees or the rest of the team to live and the more you do that, the more you will do whatever a leader without a title does, which is influence people.
Number two. The second thing I said to this executive if you want to have a winning team do what one of our clients, Ritz Carlton does every morning. Before the door is opened up for the hotel, they have a huddle and there are a few things they do. In that huddle, they talk about one of the Ritz Carlton values. They just talk about one of the core values. You know maybe it’s customer wow and they talk about what it looks like, what it means and that simply just reinforces that key value in the minds of the team first thing in the morning. Second thing they do, they come up with a customer service story. You know one employee at Ritz Carlton doing something that made a huge difference in the life of a guest. Then another thing they do is they celebrate birthdays, something human. So the second tactic for building a winning team, a morning huddle. Do it from maybe 9:00 to 9:15 everyday. Pick a value you want to coach your team on. Pick a story that you want to inspire them on and then celebrate your team because as we know the team that celebrates together is the team that wins together.
Third tactic; coaching. Well we could spend a whole session here on Robin Sharma TV talking about coaching, but really your job as a leader is to grow more leaders. Your job as a leader is to inspire your team to do work they never thought they could do. Your job as a leader is to leave a trail of leaders behind you.
So the third tactic, the third tactic to building a winning team is find some time everyday, even if it’s 3 minutes, to coach someone on your team. And don’t say “you did something wrong”, say “I have an opportunity for you to get to your next level of wow.” Build a coaching organization where literally part of the culture is you developing talent, coaching talent. I
mean here’s what the latest researches say. The number one thing your talent wants is to be coached, to be developed, to do challenging work. It’s not money. They want to do work that matters and it’s your job to coach them everyday, to develop them, and help them get to the highest point of their own abilities.
Then the fourth tactic that I want to share with you to build a winning team is to have fun. I remember having dinner with a billionaire. He built a fantastic technology company. I said what was the single most important thing you did to build a world class organization, and a winning team and he said, “Robin, the company that celebrates together is the company that stays together.” And he called it shared human moments. We’re in a world right now with all the technology that’s out there, where your teammates are craving community. They’re craving human connections.
So find some time to have pizza lunches together or find some time to go to a restaurant together. Find some time to maybe go for a run together, and don’t talk about business. Have fun together. Have fun with your team. Laugh as a team. Get to know them as human beings. Get to know their family. Get to know their hopes and their dreams. The more you can connect with human beings at a very deep human level, the more they’re going to come back to the office and they’re going to like you, and they’re going to trust you, and they’re going to listen to you. They’re going to buy into your version because they truly care.
Those are four specific tactics to help you build a winning team because as you know so well, if you don’t understand people, you don’t understand business and the bigger your dream, the more important your team. So take the time to develop a great team.
If you want more tactics on high performance team building or peak performance or leadership or productivity or if you just want to get more inspired, go on over right now to robinsharma.com. You can grab a copy of my 120 page e-book. It’s helped people from around the world, get some game-changing results as my gift to you for free. I will see you again in the next issue of Robin Sharma TV. Thank you for watching. All the best to you. Bye bye.
I wanted to help you create explosive productivity so you get big things done (and make your life matter).
Here are 21 tips to get you to your best productivity.
#1. Check email in the afternoon so you protect the peak energy hours of your mornings for your best work.
#2. Stop waiting for perfect conditions to launch a great project. Immediate action fuels a positive feedback loop that drives even more action.
#3. Remember that big, brave goals release energy. So set them clearly and then revisit them every morning for 5 minutes.
#4. Mess creates stress (I learned this from tennis icon Andre Agassi who said he wouldn’t let anyone touch his tennis bag because if it got disorganized, he’d get distracted). So clean out the clutter in your office to get more done.
#5. Sell your TV. You’re just watching other people get successful versus doing the things that will get you to your dreams.
#6. Say goodbye to the energy vampires in your life (the negative souls who steal your enthusiasm).
#7. Run routines. When I studied the creative lives of massively productive people like Stephen King, John Grisham and Thomas Edison, I discovered they follow strict daily routines. (i.e., when they would get up, when they would start work, when they would exercise and when they would relax). Peak productivity’s not about luck. It’s about devotion.
#8. Get up at 5 am. Win the battle of the bed. Put mind over mattress. This habit alone will strengthen your willpower so it serves you more dutifully in the key areas of your life.
#9. Don’t do so many meetings. (I’ve trained the employees of our FORTUNE 500 clients on exactly how to do this – including having the few meetings they now do standing up – and it’s created breakthrough results for them).
#10. Don’t say yes to every request. Most of us have a deep need to be liked. That translates into us saying yes to everything – which is the end of your elite productivity.
#11. Outsource everything you can’t be BIW (Best in the World) at. Focus only on activities within what I call “Your Picasso Zone”.
#12. Stop multi-tasking. New research confirms that all the distractions invading our lives are rewiring the way our brains work (and drop our IQ by 5 points!). Be one of the rare-air few who develops the mental and physical discipline to have a mono-maniacal focus on one thing for many hours. (It’s all about practice).
#13. Get fit like Madonna. Getting to your absolute best physical condition will create explosive energy, renew your focus and multiply your creativity.
#14. Workout 2X a day. This is just one of the little-known productivity tactics that I’ll walk you through in my new online training program YOUR PRODUCTIVITY UNLEASHED (details at the end of this post) but here’s the key: exercise is one of the greatest productivity tools in the world. So do 20 minutes first thing in the morning and then another workout around 6 or 7 pm to set you up for wow in the evening.
#15. Drink more water. When you’re dehydrated, you’ll have far less energy. And get less done.
#16. Work in 90 minute blocks with 10 minute intervals to recover and refuel (another game-changing move I personally use to do my best work).
#17. Write a Stop Doing List. Every productive person obsessively sets To Do Lists. But those who play at world-class also record what they commit to stop doing. Steve Jobs said that what made Apple Apple was not so much what they chose to build but all the projects they chose to ignore.
#18. Use your commute time. If you’re commuting 30 minutes each way every day – get this: at the end of a year, you’ve spent 6 weeks of 8 hour days in your car. I encourage you to use that time to listen to fantastic books on audio + excellent podcasts and valuable learning programs. Remember, the fastest way to double your income is to triple your rate of learning.
#19. Be a contrarian. Why buy your groceries at the time the store is busiest? Why go to movies on the most popular nights? Why hit the gym when the gym’s completely full? Do things at off-peak hours and you’ll save so many of them.
#20. Get things right the first time. Most people are wildly distracted these days. And so they make mistakes. To unleash your productivity, become one of the special performers who have the mindset of doing what it takes to get it flawless first. This saves you days of having to fix problems.
#21. Get lost. Don’t be so available to everyone. I often spend hours at a time in the cafeteria of a university close to our headquarters. I turn off my devices and think, create, plan and write. Zero interruptions. Pure focus. Massive results.
I truly hope these 21 productivity tips have been valuable to you. And that I’ve been of service. Your productivity is your life made visible. Please protect it.
P.S. I’m so excited to share that – after YEARS of requests – I’ve finally created a premium productivity program with my advanced strategies to get your most important goals done fast. It’s on sale at a very special price right now, but only UNTIL THIS TUESDAY AT MIDNIGHT so I strongly encourage you to get yours right now: http://www.robinsharma.com/yourproductivityunleashed
What makes an elite performer isn’t how you show up when Plan A’s working. What reveals a true superstar is the way you deliver when your best laid plans are falling apart.
These are messy times. Days of intense volatility. A period of immense uncertainty. And one of the dominant themes in work + life these days is distraction (a constant stream of activities begging for our attention that in the end amount to nothing).
So the fight we face as Leaders Without Titles and as human beings on a mission to express our absolute best talents is to block out the noise so we get real work done. Here are some of my best strategies to help you do this:
#1. Get Great at Reverse Engineering: Engineers working with technology startups are masterful at taking a competitor’s product and breaking it apart – piece by piece – from the finished version to its initial components. After study, they then make their own product even better. Truly productive people do the same thing with their most valuable opportunity. They know the final result they are after and maintain acute clarity on it. Armed with this awareness, they reverse engineer this big goal into a series of small and actionable steps that they then put into a 1-2 page plan of execution. This strategy works for them. And it’ll work for you.
#2. Abhor Distraction: I fiercely fight distraction in my own life and teach the teams I work with at companies like Starbucks, Coca-Cola and Oracle along with the billionaires I privately coach how to do the same. Everyone’s fighting for your focus. And too many people are stealing your attention. Don’t be so generous in giving it to them – unless it’s for something that truly matters. So, clean out the distractions in your workspace and personal life. I just read that special forces on a military mission are kept in isolation from other teams and denied access to TV/Newspapers/Internet. Why? To PROTECT their focus so they deliver perfection on their mission. Pretty great metaphor for you and I, no? So please remember: Distraction is the greatest thief of time. And time is a non-renewable resource.
#3. Stop Multi-tasking: A recent case report shared a story of a medical resident who was using her cellphone to input data about the dosage of a patient she was attending. She was interrupted with a text message from a friend inviting her to a party. The resident replied and started a conversation. The only problem was she forgot to get back to her patient who then began receiving a near-fatal dose of the medicine. Open-heart surgery saved his live. But the larger point is that so few of us are fully present to the work/activity in front of us anymore. I see people on airport runways checking their Twitter feed. I see taxi drivers reviewing their emails. A huge competitive advantage falls to the 1 in 100 performer with the brilliance to develop the skill of becoming massively focused on the one thing in front of them. Truly a game-changing move.
#4. Build Rituals: Ok, this is another valuable tactic to unleash your productivity. When I studied the lives of People of Great Output like Stephen King, Winston Churchill and John Irving, I saw that they didn’t leave their productivity to the fleeting winds of inspiration. Instead, they instituted precise rituals into their daily lives that allowed their creativity to flourish. Stephen King, for example, sits down to work at 8 am every morning, in the same chair, with his papers set in the same way. His belief is that this obsessive consistency sends a signal to his mind to focus and deliver serious results.
#5. Launch at Beta: So many of us procrastinate by waiting for ideal conditions to get big things done. Here’s what I’ve learned from some of the software enterprises we’ve consulted with: launch at beta and then iterate to perfection. What I mean by that is stop waiting for perfect conditions or the perfect product before you get to market. Yes, I stand for ensuring anything you offer is best of breed. But sometimes putting off a project until it’s flawless demonstrates nothing more than your fear of success. And we both know you’re so much larger than that.
#6. Practice Productivity: When I was learning to ski, my instructor taught me about muscle memory. He made me practice many tiny moves over and over again sharing “this is going to build your muscle memory”, meaning that if I practiced the technique relentlessly, a time would eventually come where I could perform it swiftly, elegantly and unconsciously. Same applies to your productivity. Practice doing work that matters. Practice sitting in one place for many hours focused on a single result. Practice running rituals and elite performance routines that will lift you into the realm of world-class. Because as I know you know: Genius isn’t so much about genetics as it is about work ethic and sheer practice.
I hope these strategies have been of service to you. The world needs you at your productive best.
P.S. Please mark your calendar for TUESDAY SEPTEMBER 18. I’ve created a powerful training video sharing some of my advanced productivity techniques that will be uber-valuable to you that I’ll be sending your way. With my best wishes. Speak soon.