Posts Tagged ‘entrepreneur’

How to Become a Merchant of Wow

Friday, December 14th, 2012

 

 

The Transcript of How to Become a Merchant of Wow

Hi, I’m here on the magnificent island paradise of Mauritius. It’s a gorgeous day. We’re ending out the tour, and I wanted to take you through some quick ideas on customer experience, actually, being a merchant-of-wow in the work that you do, based on where I am right now. I’m at a place called Shanti. It’s a resort. It’s from the Nira resorts here in Mauritius. I’m on this island paradise. Mauritius is just magnificent. I mean, just check out the surf over there and the food and the people and the culture and the beauty. On this resort everything is just OAD (obsessive attention to details). They want to get every little thing right.

I was talking to the general manager when I came in and he said, “It’s the little things that make the big experience.” I think one of the things I want to show you is… They told me when I checked in, because I was sort of blown away by a number of the little details and the culture of this property. I asked, “How do you get it done? How come everyone is so amazing, for example, in terms of treating the guests with such care?” One of the things they showed me… Hopefully, we’re going to get this on the video, but this is the uniform that a lot of the people who work here wear. You won’t believe this, but literally stitched right into the collar of the uniform – I hope you can see that – but it says, “Guest is God”. Some of their core values are stitched actually into the shirt so when you put on the shirt every morning, you remember the core values. Is that not unbelievable?

Look, inside one of the areas of the shirt “perfection”. Let’s see where else. Okay, you know what? This is incredible. If you look inside as you put on your sleeve, you see the word – everyone of us needs to see this every day. Look at that, “passion”. Remember that. Let’s see what’s on the inside of… Oh, look at this. The pocket, the pocket of the shirt the word, you see that? I hope you can, “trust” and then the other sleeve is what we’re all about, what leadership is all about, which is “service”.

Oh, I just want to show you one more thing. All the employees carry this little booklet, and it’s so well done, and in the booklet – you can see it right here. In the booklet, the key values that they want to live by and think by and brain tattoo into their mind set so they do genius level work in front of their customers every day are right in this booklet. Here are some of the things. Number one – I thought this was great – guests arrive as residents, leave as friends and return as family. Is that not amazing? How about this? Number three, the answer is yes; now tell me the question. What an incredible mind set for a hotel or for any business? When the customer asks the question or before the customer even asks the question, the answer is yes. Now tell me what you want. Phenomenal mind set. Number five, core value number five. Perfection is a passion for the details. Number seven is great. The culinary art is sacred. And then, finally, we are devoted, number ten, we are devoted to pleasure for our guests.

From beautiful Mauritius, some ideas and some innovation. Was that shirt idea not incredible? The bottom line is great customer experiences and great organizations don’t happen by luck, they happen by all of these little innovative ideas executed on with mono-maniacal perfection.

Thanks a lot from Mauritius. Bye-bye.

Robin Sharma

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4 Tips to Build a Winning Team

Monday, October 29th, 2012

 

 

The Transcript of 4 Tips to Build a Winning Team

Hi, it’s Robin Sharma, the author of “The Leader Who Had No Title.” I would like to welcome you to this issue of Robin Sharma TV. Well this issue is all about four tips to build a winning team. I mean I’m here in Stockholm, Sweden. I’ve just had the pleasure of spending three and a half hours with almost 700 people, talking about Lead without title and Stockholm is a
gorgeous city that I finished the presentation and I went for a great ride and got to know the city even more, smelled the smells, got lost a little bit and really just savoured the moment on this tour. The tour started off in Dublin then went to Macedonia over to Stockholm, Paris tomorrow, then down to Mauritius.

But let me get right to the point. At the session after the event I had dinner with some of the executives, or lunch rather with some of the executives who had showed up at the Lead without a title presentation and one of the questions I got was how do you build a winning team? How do you
motivate your team? How do I get teammates who are inspired to wow they’re customers, to be great teammates, to do great work, to help me build a great company that does our part to change the world. Four specific tactics were my reply.

Number one. LBE; Lead By Example. So a lot of CEOs come to me and say, “Robin I’d like to have more engaged employees.” Well the real question is how engaged are you? A lot of CEOs come up to me or managing directors saying, “Robin I wish I had employees or teammates who work like Picasso painted.” And I look at them and I feel like saying “well do you work like
Picasso painted?” Lot of CEOs come up to me and say, “Robin you know I wish my teammates were more passionate about the work they do.” And I feel like saying “well how passionate are you?”

And so this force point is really this. Few things are as powerful as leading by example. If you want innovative employees, if you want excellent employees, if you want ethical employees, if you want passionate employees, if you want employees who win, then you be the change you want to see in your employees to sort of paraphrase what Gandhi said. So the first point is really, the game-changer is, lead by example. I mean you model the behaviour and the performance that you want your employees or the rest of the team to live and the more you do that, the more you will do whatever a leader without a title does, which is influence people.

Number two. The second thing I said to this executive if you want to have a winning team do what one of our clients, Ritz Carlton does every morning. Before the door is opened up for the hotel, they have a huddle and there are a few things they do. In that huddle, they talk about one of the Ritz Carlton values. They just talk about one of the core values. You know maybe it’s customer wow and they talk about what it looks like, what it means and that simply just reinforces that key value in the minds of the team first thing in the morning. Second thing they do, they come up with a customer service story. You know one employee at Ritz Carlton doing something that made a huge difference in the life of a guest. Then another thing they do is they celebrate birthdays, something human. So the second tactic for building a winning team, a morning huddle. Do it from maybe 9:00 to 9:15 everyday. Pick a value you want to coach your team on. Pick a story that you want to inspire them on and then celebrate your team because as we know the team that celebrates together is the team that wins together.

Third tactic; coaching. Well we could spend a whole session here on Robin Sharma TV talking about coaching, but really your job as a leader is to grow more leaders. Your job as a leader is to inspire your team to do work they never thought they could do. Your job as a leader is to leave a trail of leaders behind you.

So the third tactic, the third tactic to building a winning team is find some time everyday, even if it’s 3 minutes, to coach someone on your team. And don’t say “you did something wrong”, say “I have an opportunity for you to get to your next level of wow.” Build a coaching organization where literally part of the culture is you developing talent, coaching talent. I
mean here’s what the latest researches say. The number one thing your talent wants is to be coached, to be developed, to do challenging work. It’s not money. They want to do work that matters and it’s your job to coach them everyday, to develop them, and help them get to the highest point of their own abilities.

Then the fourth tactic that I want to share with you to build a winning team is to have fun. I remember having dinner with a billionaire. He built a fantastic technology company. I said what was the single most important thing you did to build a world class organization, and a winning team and he said, “Robin, the company that celebrates together is the company that stays together.” And he called it shared human moments. We’re in a world right now with all the technology that’s out there, where your teammates are craving community. They’re craving human connections.

So find some time to have pizza lunches together or find some time to go to a restaurant together. Find some time to maybe go for a run together, and don’t talk about business. Have fun together. Have fun with your team. Laugh as a team. Get to know them as human beings. Get to know their family. Get to know their hopes and their dreams. The more you can connect with human beings at a very deep human level, the more they’re going to come back to the office and they’re going to like you, and they’re going to trust you, and they’re going to listen to you. They’re going to buy into your version because they truly care.

Those are four specific tactics to help you build a winning team because as you know so well, if you don’t understand people, you don’t understand business and the bigger your dream, the more important your team. So take the time to develop a great team.

If you want more tactics on high performance team building or peak performance or leadership or productivity or if you just want to get more inspired, go on over right now to robinsharma.com. You can grab a copy of my 120 page e-book. It’s helped people from around the world, get some game-changing results as my gift to you for free. I will see you again in the next issue of Robin Sharma TV. Thank you for watching. All the best to you. Bye bye.

Robin Sharma

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What I Learned from Richard Branson…

Tuesday, May 22nd, 2012

Robin Sharma and Richard BransonI hope you’re great! Just finished an event with Richard Branson in Bucharest (a city known as the “Paris of The East”) and wanted to share my takeaways with you to help you take your career and life to its next level of wow.

Richard was polite and larger than life. A pleasure to share time with. And a man who clearly adores all he does. I encourage you to read his autobiography “Losing My Virginity” as well as his book “Business Stripped Bare” if you haven’t gone through them yet. Uber-inspiring. For people who want to become Remarkable Entrepreneurs – and express their absolute best.

Anyway, I’ll get right into some of my observations as well as the ideas we discussed. Please don’t underestimate the power of these simple ideas – superbly executed, they yield brilliant results.

1. Politeness Matters. As mentioned, Richard Branson was unfailingly polite. He mentioned to me that when he was a kid, if he criticized someone, his mother would make him stand in front of the mirror at home and say, “what you’re seeing in others is really what you’re seeing in yourself. So look in the mirror.” This educated him on the key leadership habit of looking for – and then encouraging – the gifts and talents within other people.

2. Be Massively Independent. When Richard was just four years old, his mother stopped her car and instructed him to find his own way home, over many miles. When he was about 12, she told him to cycle 100 miles to Bournemouth alone, to visit a relative. He expressed to me that these childhood experiences were his mother’s way of growing his self-reliance. And building the invincible inner core that has served him so well as an entrepreneur.

3. Screw It – Just Do It. What makes a great company (and great life) isn’t so much the inspiring idea as the flawless execution around the big idea. As Edison once said: “Genius is 1% inspiration and 99% perspiration.” Richard shared that much of his success came from his philosophy to disregard the naysayers and those telling him his dream was impossible and just get the dream done. (Please remember: the impossible is generally just the untried). This is a man with a giant bias towards action.

4. Lavish Praise on People. I know you know this: the bigger the dream, the more important the team. Having worked with many of the best entrepreneurs in the world, I’ve learned that every single one of them gets that you can’t do it alone. Beautiful to have a brave vision. But the real key is finding the genius-level talent to get that vision delivered into reality. And if all you know how to surround yourself with is mediocre people, you’re destined to experience mediocre results. Richard is brilliant at finding the right people that bring his targets of opportunity to life. And he confirmed that once they are on his team, “I lavish them with praise.” Our takeaway: relentlessly celebrate+develop+inspire your people.

5. Be a Radical Innovator. When he was a young entrepreneur with nothing more than the little college newspaper THE STUDENT, he still showed a lust for disregarding all the rules. He challenged the status quo. And disrupted what was considered normal. An example: he somehow was able to get John Lennon to do an original piece of music for him. He then put the song on a special disc and packaged it into the newspaper, right next to the interview he’d done on the rock ‘n roll legend. At Virgin Records, he recruited the Sex Pistols and reinvented a whole category of music. At Virgin Atlantic, he gave passengers massages on airplanes and dropped them home in limos. And with Virgin Galactic, he’s taking people into space. Very cool. Fantastically bold.

At the Bucharest meeting, he told the 2500+ people in the concert hall that “sometime in your lifetime, every one of you will have visited other parts of the universe.” And I believe it.

6. Build Your Brand. Richard Branson gets branding. He knows what he – and the Virgin name – stands for. Fun. Good Value. Strong customer service. And so at every possible opportunity, he evangelizes all it stands for. Oh, and he’s also clearly a master of getting attention. From hot air balloon adventures that made global news to showing up at a press conference nearly naked to promote Virgin mobile, this Remarkable Entrepreneur gets the value of owning a share of our brain cells.

7. Find Your Necker Island. Get this: Branson paid roughly $300,000 for his beloved Necker Island. He and his then girlfriend Joan were visiting the Caribbean on a getaway. They fell in love with Necker – but it was about $4,000,000. But he wouldn’t give up (let’s never discount the power of a ridiculous amount of persistence around your most closely loved goals). A few months later, the owner needed cash. Branson made his deeply discounted offer. It has served as his retreat away from the world for many years. Here’s the real point: in the world of so much noise and complexity, find your personal retreat (even if it’s an aged wooded bench in a public garden) where you can withdraw to think+create+renew+rest.

8. Lucky Wins. We make luck. Enough said.

9. Don’t Do It If It’s Not Fun. Branson wears a smile pretty much all the time. He laughs naturally. And radiates happiness. Zero doubt: he loves his life – and all that’s in it (George Clooney said he’d swap his life for Richard Branson’s – much to the delight of Richard’s wife). The lesson for us: life’s just too short to be doing work that destroys your soul. This is the best time in the history of the world to become an entrepreneur. Find work you adore. And get busy changing the world with it.

10. With Gifts Come Responsibilities. OK, so Richard Branson’s one of the richest people on the planet. But he gets that being good trumps shiny toys. He mentioned to me that, “with great wealth comes great responsibility.” And so he’s spending a lot of his days evangelizing Virgin Unite, his foundation that helps kids in need. Reminds me of what my amazing father taught me – using the words of the great poet Tagore – growing up: “Robin, when you were born, you cried while the world rejoiced. Son, live your life in such a way that when you die, the world cries while you rejoice.”

So there you go. What the iconic Richard Branson shared with me on a sunny Wednesday in Bucharest. I hope the lessons also serve you well.

Robin Sharma

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The 44 Master Moves of Remarkable Entrepreneurs

Wednesday, March 28th, 2012

44 Master Moves of Remarkable Entrepreneurs

I’m completely amped to help you shatter any limits that are holding you back from becoming a Remarkable Entrepreneur – and building a fantastic company so you get to live the life of your dreams.

So…I’ve written down 44 of my BEST ideas and insights learned from over 15 years with many of the SMARTEST entrepreneurs in the world and as founder of The Remarkable Entrepreneur SuperConference.

Read them + SHARE them with your team and then live them. Hope they really help you win:

 

THE 44 MASTER MOVES OF REMARKABLE ENTREPRENEURS
By Robin Sharma

1. They get that the #1 way to build a global brand is one customer at a time.

2. They obsess around having an impact vs. growing their income (and so their income soars).

3. They listen more than they speak. And they deliver more than they promise.

4. They use their most valuable hours to do their most valuable work (don’t check email first thing in the morning).

5. They get that you can’t have an A-level company if you hire B-level people.

6. They are deeply aware that jealousy is the tribute mediocrity pays to Mastery. And so they fearlessly pour their Genius into the world.

7. They understand that what the amateur calls genius, the professional calls practice.

8. They are fanatics around building a systems-driven company. Everything has a system built around it. This ensures consistently fantastic results. And allows the entrepreneur to take extraordinary amounts of time off. [I've recorded a powerful training video that will show you how to really grow an ultra-successful company while you live a much better life. It's called "The Napa Valley Adventure". Watch it now: http://www.theremarkableentrepreneur.com/napavalleyadventure]

9. They trust their vision when everyone else is doubting their vision.

10. They provoke their teammates to do work they never imagined they could do.

11. They know that good enough just isn’t good enough. Outright perfection is their ideal.

12. They have discovered that extra hard work is Success’ true best friend.

13. They use flight time to get ahead and review their plans vs. playing Angry Birds and watching bad movies.

14. They get that progress often shows up in failure’s clothing.

15. They invest deeply in their education and development knowing that the fastest way to double your net worth is to triple your rate of learning.

16. They focus on value versus cost.

17. They hold themselves to performance + ethical standards higher than anyone could ever expect of them.

18. They make the time to think, plan and prepare – understanding that clarity breeds mastery. And there’s no point in brilliantly executing the wrong things.

19. They get that their 3 most valuable assets are their mental focus, physical energy and internal creativity. And so they protect them ferociously.

20. They are “Apple-like” in their willingness to think differently and ensure their products leave customers breathless.

21. They stick to their convictions – especially in the face of criticism.

22. They relentlessly stay true to their clearly articulated vision – even when confronted with the most heartbreaking of obstruction.

23. They adore the mantra: “How may I best serve the most people?”

24. They challenge the way they worked yesterday for the sake of even bigger work tomorrow.

25. They get that either you disrupt the status quo in your industry (and within your life), or you will be disrupted. And it will hurt.

26. They spend their days doing real work versus fake work. And getting important things done versus being really busy being busy.

27. They know that if they’re not frightened a lot they’re not achieving a lot.

28. They appreciate that Leadership’s no longer about ensuring compliance but inspiring connections, being of service and getting great things done.

29. They work hard to craft a high-performance culture, understanding that the culture of the organization stages the performance of its people.

30. They are more fascinated in building a company that will endure the generations than an enterprise that is hot for a few quarters. Iconic is their obsession.

31. They get that failure is the foundation of innovation.

32. They are acutely aware that the winning formula that made their company successful just might be the one that makes their company obsolete. And so they break what works. And stay foolish and hungry.

33. They deliver results versus voice rationalizations.

34. They view angry customers as breathtakingly great opportunities to create fanatical fans.

35. They know that if people are not laughing at your 24 Month Magnificent Obsession (More on that and all these ideas at The Remarkable Entrepreneur SuperConference 2012 in Toronto, Canada June 2+3 – see below for details to grab a seat while you can – I really want to help you win this year!), you have the wrong vision.

36. They perceive connections with their community as the main aim of commerce.

37. They are devoted to getting into their absolute best physical condition. They have zero desire to be the richest people in the graveyard.

38. They understand that the greatest gift you can give a teammate (or a customer or your child) is the gift of your undivided attention.

39. They know that logic is the dream killer. Instead, they trust instinct, creativity and passion to lead them to where they need to go.

40. They have learned that few things feel better than the pride you’ll feel on a job beautifully done.

41. They are good at starting things. And even better at finishing them.

42. They get that confidence grows via the doing of difficult things. And so they pursue discomfort.

43. They identify themselves as virtuosos. Best in World is the only place they play.

44. They bravely donate their lives to a cause larger than themselves. And – in this way – transform the world through their presence.

If you’re ready to make these master moves a part of the way you work and are set to unleash the potential of your business, you definitely want to attend The Remarkable Entrepreneur SuperConference 2012, widely considered one of the most valuable and game-changing training events for business builders in the world. I’ll teach you everything I know about growing your business in these volatile times and my method to double your sales in 24 months or less – while taking a lot more time off.

Click here for details and to grab your seat at the special Early Bird price before it goes up: http://www.theremarkableentrepreneur.com/

I’ll see you at the SuperConference.

Robin Sharma

P.S. If you’re looking for a way to take your business to a completely new level this year then you’ll want to register for this year’s Remarkable Entrepreneur SuperConference. For more details and to save over $2000 on your seat click here:
http://www.theremarkableentrepreneur.com/

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Fast Lessons for Smart Entrepreneurs

Monday, March 26th, 2012

Fast Lessons For Smart Entrepreneurs

Hope you’re fantastic – and jumping all over the opportunities that this time of volatility and uncertainty has given to Remarkable Entrepreneurs.

I recorded a 3 minute training video for you from Moscow that not only will re-inspire you and give you some valuable insights to grow a great company – it’ll also show you how stunningly beautiful the city is:

 

Watch the “Fast Lessons for Smart Entrepreneurs” video right now:


I also wanted to remind you that the special early bird rate for The Remarkable Entrepreneur SuperConference 2012 is still available for a LIMITED period of time. This 2 day summit with me is widely considered one of the world’s best training programs for entrepreneurs who want to build fast growth companies in turbulent times. It’ll also transform your mindset and personal life. You definitely want to join me and the other entrepreneurs coming from over 50 countries.

We’re headed for a completely sold-out event so go ahead and click here to register at the special early bird price before it’s too late: http://www.theremarkableentrepreneur.com/

Stay great and speak soon,

Robin Sharma

P.S. Remember, ordinary entrepreneurs love leisure. Remarkable Entrepreneurs love leading. If you want to double your profits, triple your rate of learning – so you know more and do more. Grab a seat for The Remarkable Entrepreneur SuperConference while you still can: http://www.theremarkableentrepreneur.com/

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