Free Video on Leading Without a Title More...Mon July 26, 2010 Last Mile Excellence More...Thu July 08, 2010 |
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Free Video on Leading Without a Title More...Mon July 26, 2010 How to Get Up Early - Vlog More...Fri June 04, 2010 The Four Creative Forces - Vlog More...Thu May 27, 2010 The Discomfort of Innovation - Vlog More...Fri May 21, 2010 How To Create a World Class Day - Vlog More...Tue March 30, 2010 The New Level of Treating Customers - Vlog More...Mon March 22, 2010 Peter Drucker's Secret - Vlog More...Mon March 08, 2010 The Power of Focus - Vlog More...Fri February 26, 2010 The Victim Detox - Vlog More...Tue February 23, 2010 From Success to Significance - Vlog More...Thu February 18, 2010 The Flawless Delivery of Awesome - Vlog More...Tue February 16, 2010 Trust Yourself When No One Else Does - Vlog More...Thu February 11, 2010 Authentic versus Plastic - Vlog More...Tue February 09, 2010 "The Leader Who Had No Title" Coming Soon! More...Thu February 04, 2010 Robin Interviews NYC Taxi Driver on Leadership – vlog More...Fri November 27, 2009 Robin Sharma - Jordan Leadership Tour - vlog More...Wed November 11, 2009 5 Strategies to Handle Criticism - vlog More...Mon November 02, 2009 The 8 Things That Billionaires Do ( 22 min segment ) More...Tue October 06, 2009 Robin on Leadership in Moscow - vlog More...Wed September 23, 2009 Robin on Leadership in New Zealand More...Thu August 20, 2009 |
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Do Customers Line Up?
Tue September 02, 2008
In New York City, one of my favorite places on Earth. Just walking down 5th avenue on my way to a meeting. Walked past all the chic stores like Gucci and Prada and Bulgari. But only one literally had a line up (complete with velvet rope and security guards to get in). Abercrombie and Fitch.
Made me think. About dazzling businesses. And truly remarkable businesspeople. They offer so much value and create such wow of an experience and treat customers so well that people actually line up to do business with them (think of U2 and Madonna on this line of reasoning as well please).
In a world filled with happy to be average businesses, only a few play in the rare air of extraordinary. Why? Because it's easy to coast. Easy to just get by. Easy to just make a living versus investing the time/energy/talent to operate at Genius.
But those that chose to get the line ups. And the accolades. And the recognition. And the business.
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Robin Sharma is one of the world's leading experts on leadership and personal development. In a ranking of top guru's in the leadership arena that included Jack Welch, John Maxwell and Jim Collins, Robin was voted #2 globally. (source: leadershipgurus.net)
"A keen observer of life and business, Sharma frames his wisdom in a friendly, accessible way that will appeal to readers at every level of their careers." - Publishers Weekly
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